Spradlin Services /Lake Metro Web & Partners
Terms of Service – Hosting Policy
Service Level Agreement
Content
All services provided by Spradlin/Lake Metro may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, unlicensed software or files, or material protected by trade secret and other statue. The subscriber agrees to indemnify and hold harmless Spradlin/Lake Metro from any claims resulting from the use of the service which damages the subscriber or any other party.
Examples of non-acceptable content or links:
- Pirated software
- “Illegal MP3’s”
- Hackers programs or archives
- Hackers programs or archives
- Pornography, including child pornography
- Spradlin/Lake Metro will be the sole arbiter as to what constitutes a violation of this provision.
Traffic/Hits & Web Space
To maintain the integrity of our servers the usage of account for backup or file storage is not allowed as well as the following kind of activities, traffic and usage:
- Account usage for backup purposes
- Email storage over 1GB
- MySQL database size over 500M.
- Sites with banners, graphics or cgi’s running from their domain being used on other domains.
- Sites with immense graphic archives or galleries.
- Sites offering immense download archives, such as .zip, .tar, .rar, .GZ and so on.
- Sites running large chat room gatherings.
- Topsites
- IRC Scripts and Bots of any kind unless it was explicitly permitted by Spradlin/Lake Metro management
- Proxy scripts/anonymizers
- Image hosting similar to Photobucket, Twitpic, Imageshack and others
- AutoSurf/PTC/PTS/PPC sites
- IP scanners
- Bruteforce Programs/Scripts/Applications
- Mail Bombers/Spam Scripts
- Banner-Ad services (commercial banner ad rotation)
- File Dump/Mirror similar to Rapidshare and others
- Audio Streaming with more than one or two streams
- Escrow, Bank Debentures, Bank Debenture Trading programs and sites
- High-Yield Interest Programs (HYIP) or related sites
- Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme and such)
- Prime Banks Programs
- Lottery sites
- MUDs/RPGs/PBBGs
- Hacker focused sites/archives/programs
- Sites promoting illegal activities
- Forums and/or websites that distribute or link to warez/pirated/illegal content
- Fraudulent Sites of any kind
- Mailer Pro hosting sites
- Sale of any controlled substance without prior proof of appropriate permit(s)
- Sites using more than 20% of any system resource including but not limited to CPU, RAM or Disk
- If you do not qualify for unlimited traffic/hits, your account may be required to be upgraded, or Spradlin/Lake Metro, Inc may move your site to a different server, to reduce the load on the server you are currently residing. Spradlin/Lake Metro will be the sole arbiter as to what constitutes a violation of usage limitations. At any time Spradlin/Lake Metro, Inc may move your site to a different server, to reduce the load on the server you are currently residing.
Inode Usage
Spradlin/Lake Metro. has inodes limit set for each hosting account on shared and reseller servers. The number of inodes employed by single cpanel account should not exceed more than two hundred and fifty thousand 250,000 inodes on any shared or reseller account. If limit of 250,000 inodes reached – account may be suspended for TOS violation, while Spradlin/Lake Metro. will send a warning email to client beforehand. If a specific user upload/create enormous amount of files on regular basis, use disk space as storage and keep thousands of files/photos/emails – he will be queued for investigation and put at-risk of suspension.
Chat Rooms
Spradlin/Lake Metro does allow clients to install their own chat rooms. However, these tend to be large system hogs and may fall into the usage limitations clause. We do provide a html based cgi chatroom that runs without hindering the performance of the machine for others. You are free to run your own chat script, as long as it does not hinder server performance.
Background Processes/Programs
Spradlin/Lake Metro may allow programs to run continually in the background, these are considered on a one to one basis and a extra charge may be incured based on system resources used and operational maintenance needed.
Cron Jobs
Spradlin/Lake Metro does allow Cron Jobs to be conducted on our servers.
IRC
Spradlin/Lake Metro currently does not allow IRC or IRC bots to be operated on our servers.
Multiple Connections
Multiple telnet and ftp sessions are allowed, on a single hosting account.
Idle Timeouts
Spradlin/Lake Metro may disconnect any idle connection to the network.
Average timeouts are
FTP – 300 seconds
Telnet – 2 hours
Email (general) – The maximum size for any single email message including attachments is 15M. (It is recommended that customer wishing to send large files on a regular basis or otherwise should use gmail or hotmail.)
Commercial Advertising – Email
Spamming, or the sending of unsolicited email, from a Spradlin/Lake Metro server or using an email address that is maintained on a Spradlin/Lake Metro machine is STRICTLY prohibited. For general reference, we consider spam any email that is sent to more than 10 people at a time that did not ask for it to be sent to them.
Spradlin/Lake Metro will be the sole arbiter as to what constitutes a violation of this provision. Opt-In email is acceptiable, as long as Opt-Out/Removal request are fully honored. Please make an effort to limit outgoing mail on your account to no more than 5000 pieces per DAY and no more than 20 pieces per minute. Many times we have seen sites push over 1000 emails in one hit, this causes extreme server loads and prevents other people from accessing server services. Large mailings are preferred to be sent from the hours of 12AM – 8AM EST. Sites with large mailing databases, need to be placed on dedicated server or VPS platform.
Server Abuse
Any attempts to undermine or cause harm to a Spradlin/Lake Metro server or customers of Spradlin/Lake Metro is strictly prohibited. Spradlin/Lake Metro will pursue legal action to the fullest extent for all abuse of the Spradlin/Lake Metro Network.
Suspension/De-Activation
If any terms or conditions are failed to be followed it will result in grounds for account suspension or de-activation. Spradlin/Lake Metro reserves the right to remove any account without prior notice. If Spradlin/Lake Metro deactivates your account(s) for violating policy, your will forfeit your rights to a refund…and none will be given. No refunds for advance payments, on de-activated accounts. Normal policy is a warning first, and account de-activation the second offense. Serious offenses may cause immediate de-activation.